Incomplete work and shocking bill

went in for heavy steering, a soft brake pedal and fit new wiper blades, came back still with heavy steering, soft brakes and the old wiper blades still fitted. I did receive a bill for £860 though! This was to replace the power steering pump, (not authorised by myself) and also replace a set of brake disks and pads because they were rusty. Apparently the pump had stored codes and needed replacement, I am aware of this issue but also that the pump is driven by an electric motor. There is a fan which cools the motor, all the parts in question are located close to the exhaust manifold. If the fan had failed it would of caused the steering to be heavy and even fail intermittently. A simple enough test to ensure is was simply not the fan could have been possible, as opposed to directly fitting a complete new pump assembly! I have since read up about failure of the power steering pump fan motor, which is quite common. More concerning is the car came back leaking power steering fluid

09/01/2022